Excellence Riviera Cancun
Puerto Morelos, MXAdults only
Our take
All‑suite adults‑only resort on a white‑sand beach with six pools and a full spa
- 440 rooms
- 10 dining venues listed
- ~30 min from CUN
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Resort facts & overview
- Location
- Puerto Morelos, MX
- Audience
- Adults only
- Brand
- Excellence Group
- Rooms
- 440
- Dining listed
- 10 venues
- Airport
- CUN
- Transfer
- ~30 min
Why travelers love it
“All‑suite adults‑only resort on a white‑sand beach with six pools and a full spa”
Guests consistently praise the attentive, personalized service and clean, romantic grounds. Many highlight the pools, spa and dining variety. Some note that rooms feel slightly dated but service makes up for it.
Food & drink
StandoutDining is a genuine strength, with ten-plus venues spanning Chez Isabelle French, Basmati Indian, Spice sushi, Oregano Italian, and a Mexican fiesta night. Expect polished plates, generous drink pairings, and long, leisurely dinners (sometimes too long).
high confidence
What you'll enjoy
- Chez Isabelle French is a standout
- Strong variety: Indian, sushi, Italian, Mexican
- Vegetarian requests happily accommodated
- Breakfast and buffet at Kitchen Table impress
Heads up
- Some dinners stretch past two hours
- Agave closed three nights a week
- Strict dress codes enforced without warning
Dining overview
Multiple a la carte restaurants—Italian, Mexican, Oriental, French, Indian, Seafood, Steakhouse, Creperie—plus a casual grill snack venue. No reservations needed and 24‑hour room service.
10 documented dining venues
Chez Isabelle
French fine dining
Oregano
Italian
Basmati
Indian and Asian
Counts and access can vary by source and room tier.
Food & drink photos
Food & drink photos
Photo: Tripadvisor
Beach
StrongA pretty white-sand stretch with a cared-for feel, raked and cleaned each morning. Sargassum is a recurring reality of this coast, but crews stay on top of it well enough that swimming and lounging remain enjoyable.
high confidence
What you'll enjoy
- Sand manicured before heavy use
- Attentive beach service (ask for Moses)
- Romantic beach dinners set up on request
Heads up
- Seaweed appears seasonally
- Not the headline draw versus the pools
White‑sand beach directly onsite. Seaweed (sargassum) can accumulate, but staff work hard to clear mornings. Some guests find seaweed limits beach enjoyment seasonally.
Photo: Tripadvisor
Pools
StandoutSix pools are the real reason to book: a lively club pool, quieter adult pools, swim-up suite pools, and a lazy river that guests rank as their favorite spot on property. It rarely feels crowded, and poolside service is the resort's calling card.
high confidence
What you'll enjoy
- Lazy river connects to swim-up suites
- Multiple pools for social vs. calm
- Excellent swim-up bar service
- Warm water, well maintained
Heads up
- Music at central pools can be intrusive
Six outdoor pools, including a lazy‑river style feature and swim‑up bar. Romantic layout with meandering paths through tropical gardens.
Photo: Tripadvisor
Rooms & suites
440 roomsAll‑suite property with 440 suites. Categories include junior, swim‑up, ocean‑view, Excellence Club and rooftop plunge‑pool suites, all featuring marble bathrooms and in‑suite jacuzzis.
Junior Suite Spa or Pool View
Entry-level suite looking onto the spa gardens or one of the pools. Private terrace, king bed, and an in-suite whirlpool tub set the template for every category at this all-suite property. Reviewers note the decor is starting to feel dated but the bed and shower hold up.
- View:Pool view
- Sleeps:3 guests
Includes
- +in-suite whirlpool tub
- +private terrace
- +marble bathroom
- +king bed
Junior Suite Ocean View
Same footprint as the base junior suite but oriented toward the Caribbean. Worth the bump if the view matters; the interior finishes are identical.
- View:Ocean view
- Sleeps:3 guests
Includes
- +in-suite whirlpool tub
- +private terrace with ocean view
- +marble bathroom
Junior Swim-Up Suite Spa or Pool View
Ground-floor junior suite with a terrace that steps straight into a shared swim-up pool. Guests who scored one called it the highlight of their stay; popular with couples who want to swim without leaving the room.
- View:Pool view
- Sleeps:3 guests
Includes
- +direct swim-up pool access from terrace
- +in-suite whirlpool tub
- +outdoor lounge area
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
Room photos
Photo: www.excellenceresorts.com
Photo: www.excellenceresorts.com
What’s included
StandoutFor a premium adults-only all-inclusive, the food quality, service, and pool complex justify the rate, and the Excellence Club upgrade is repeatedly called worth it. Rooms are showing their age, which is the one gap between price and polish.
high confidence
What you'll enjoy
- Dinners that would cost $150+ at home
- Excellence Club upgrade delivers on lounge and pools
- Repeat guests on 4th, 9th, even 15th visits
- Included spa app pricing on hydrotherapy
Heads up
- Rooms and jacuzzis feel dated
- Management response to high-spend complaints can disappoint
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
IdealThis is where Excellence lives: honeymoons, anniversaries, and milestone birthdays for two. Swim-up suites, romantic beach dinners, and a spa circuit make it a natural pick for couples, though large groups are explicitly not the target.
high confidence
What you'll enjoy
- Swim-up suites off the lazy river
- Romantic beach and Oregano dinners
- Couples massage and hydrotherapy spa
- Rooms discreetly decorated for birthdays and anniversaries
Heads up
- Property is 'geared for couples, not groups'
- Enforced dress code caught one anniversary trip off guard
Families
Not a fitAdults-only, so no one under 18 on property. Fine for adult family reunions in theory, but staff openly say the resort is not set up for large groups.
high confidence
What you'll enjoy
- Adult multigenerational trips welcomed
- Plenty of activities for adult kids and parents
Heads up
- No children permitted
- Not equipped for parties of 15+
- Group dining logistics fall apart
Peace & Quiet
StrongA split-personality vibe: the lazy river, Oregano terrace, and outer pools deliver true calm, while the central pools and Blue Bar pump loud music you cannot really escape mid-day.
high confidence
What you'll enjoy
- Lazy river is genuinely tranquil
- Quiet pools tucked near swim-up suites
- Spa and gardens feel restorative
- Balanced rather than party-heavy overall
Heads up
- Central pool and Blue Bar music runs loud
- Club pool skews social and lively
A Miilé Spa with a hydrotherapy circuit and beauty salon, a full fitness center, six meandering pools, and tennis courts. Included activities are non-motorized water sports like snorkeling and kayaking, plus varied evening entertainment with theme nights and live music. Full wedding services are also available.
Water sports included
- snorkeling
- kayaking
- sailing
- windsurfing
- introductory scuba lesson in the pool
Resort amenities
Spa, gym & activity photos
Photo: www.excellenceresorts.com
Photo: www.excellenceresorts.com
What guests say
High confidence542 reviews · through Oct 2026
Read all reviews on TripAdvisor ↗Google ↗
Consistently praised
Recurring complaints
Best suited for
What past guests say
“Visit the Spice restaurant and ask for Concepcion! He’ll personally cook you Korean bbq and is a great cook!”
★★★★★
“Incredible bike ride with tour guide Max!”
★★★★★
“Such an amazing resort. There’s so many choices of food and activities. Vanesa and Alan were such an amazing time when we did the activities that the resort had to offer”
★★★★★
“We have visited this resort several times, and there’s a reason we keep coming back! The staff are consistently friendly, welcoming, and accommodating, which makes each visit a great experience. I especially want to recognize Fernanda, along with the activities team—Eliseo, Kaleb, Max, Veronica, and Oswaldo. I’ve had the most interaction with them, and they deserve a special mention for helping make our stays memorable. It’s always nice to be recognized as returning guests and to see staff...”
★★★★★
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Ratings breakdown
Read all reviews on Google (21,006) ↗
Ask Rosie
Have a specific question about Excellence Riviera Cancun?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Rooms feel dated and overdue for renovation
- Dinners can drag on for two hours or more
- Sargassum seaweed on the beach during high season
- Inconsistent front-desk welcome reported by some guests
What you should know
What to Know
Book with intention: this is a couples-focused adults-only, so groups over about eight need to arrange dining well in advance and expect limits. Dress codes are enforced at restaurants, and the resort app is essentially required to navigate reservations and amenities.
high confidence
What you'll enjoy
- Excellence Club upgrade adds real perks
- Seasons airport transfer is smooth and quick
- App handles spa deals and bookings
- Rooftop and swim-up suites worth the splurge
Heads up
- Dress code enforced strictly, no shorts at dinner
- Not built to host groups larger than a couple
- Rooms and in-suite jacuzzis feel dated
- App download effectively mandatory
WATCH OUT: Seasonal heads-up
- Sargassum seaweed typically affects Riviera Maya beaches from April through August, with peak accumulation often in May–July
- Atlantic hurricane season runs June through November, with highest risk September–October
Plan transfers in advance — Cancun airport is about 25-30 minutes north. The Excellence Club upgrade pays off if you value butler-style service, a private beach area, and premium bars; otherwise the standard suites get you the same dining and pools. Tipping is not required but is appreciated by hardworking staff. Check the sargassum forecast if you're booking April through August.
All photos
Photo: Tripadvisor
Photo: www.excellenceresorts.com
Photo: Tripadvisor
Photo: www.excellenceresorts.com
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated September 2026- Photos
- 90
- Review excerpts
- 20
- Dining venues
- 10
- Menus
- Not yet collected
- Room categories
- 12
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- September 8, 2026
- Sources
- Official resort siteGoogle PlacesTripadvisorDirect resort mediaExpert reviewers
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 86 photos
- 7 dining venues
- 47 videos